Refund policy

Returns & Refunds

At MIRAB., we want you to love your purchase. As a small independent brand, we carefully process and fulfil every order as quickly as possible.

Please read the following policy before requesting a return.

Store credit is our preferred return method, allowing you to exchange your item for another style or size within our collection.

Order Processing & Cancellations

All orders are final once they have been processed and cannot be cancelled.

Once an order enters our fulfilment system it is immediately prepared for dispatch. For this reason, we are unable to cancel, modify, or combine orders once processing has begun.

If you change your mind after receiving your order, you may request a return within 7 days of delivery, subject to the conditions outlined below.

Change of Mind Returns

Change-of-mind return requests must be made within 7 days of receiving your order.

Where approved, store credit will be issued as the preferred return method.

To request a return, please use our self-service returns portal by logging into your customer account and submitting your return request.

To be eligible for a return, items must:

  • Be unworn and unused

  • Have all original tags attached

  • Be returned in original packaging

  • Be in original condition

Returns that do not meet these requirements may not be accepted.

Refunds & Restocking Fee

Where a refund is requested instead of store credit, and the return is approved, a 20% restocking fee will apply (excluding any shipping costs paid).

This fee helps cover merchant processing fees, transaction costs, and handling expenses associated with the original order and return.

Refunds will be issued to the original payment method once the returned item has been received and inspected.

Non-Returnable Items

The following items cannot be returned:

  • Sale items

  • Items purchased using discount codes or promotional offers

  • Items that have been worn, washed, damaged, or altered

Return Shipping

Customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as MIRAB. cannot be responsible for items lost or damaged in transit.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 7 days of receiving your order with:

  • Your order number

  • Photos of the issue

Our team will work with you to arrange a replacement, repair, store credit, or refund where applicable, in accordance with Australian Consumer Law.